We submit refunds to your bank immediately, but it may take some time before it's properly reflected on your account since the processing time can vary among banks. We kindly ask our customers to wait at least 5-10 business days for the refund to show on their accounts.

If you need any further assistance, feel free to reach out to our Customer Care Team at support@20sbeauty.com.

We are so sorry that your item(s) arrived in less-than-perfect condition! We want you to have the best experience possible, so if your item arrives damaged or missing please email customer service to return or request a replacement.

Report the claim to us within 7 days of delivery. Please be sure to upload pictures showing the broken or defective piece(s). In the case of a missing piece(s), please reference the piece(s) missing in your message and include pictures showing the pieces you did receive. Each situation is reviewed and you will be contacted if any support is able to be offered.

You are welcome to contact our Customer Care Team at support@20sbeauty.com.

We accept all major credit cards as well as ShopPay, Google Pay, and Apple Pay.

Sorry about that! Please reach out to our Customer Care Team at support@20sbeauty.com with your order number and any relevant details. We’ll take care of it from there!

We're very sorry about that! Please reach out to our Customer Care Team at support@20sbeauty.com with your order number along with a photo of your order contents. We’ll take care of it from there!

To avoid delays in shipping your order, we process orders as quickly as possible. Therefore, we can only guarantee cancellations 1 hour from when the order was placed. To request a cancellation, please email us at support@20sbeauty.com as soon as possible and include the following:

In the subject line, put "Cancellation" and include your order number in the email which begins with order number.

Unfortunately, if your cancellation request is submitted past 9 AM PST, we cannot guarantee a cancellation.

You can change your shipping address as long as we haven’t started the shipping process. This is usually within 1 hour of placing your order.
To request a change, please email us at support@20sbeauty.com as soon as possible with your updated shipping details.

At this time, we only ship within the United States. We do not currently offer international shipping.

If our shipping availability expands in the future, updates will be shared on our website.

All orders require 1-2 business days for fulfillment before shipping out regardless of shipping method. Please note business days do not include weekends or holidays.

Yes. We ship to PO boxes as well as APO and FPO addresses. Orders are sent exclusively via USPS or UPS, and delivery times may vary depending on the destination and carrier processing.

Once your order is placed, our team promptly processes and ships it within 1 to 2 business days. Delivery typically takes 5 to 8 business days via USPS or UPS. As soon as your order ships, you will receive a confirmation email with your tracking details so you can follow it every step of the way.