Returns & Exchanges

Twenties Beauty strives to be as eco-conscious as possible. Since we are not able to resell used and/or opened products, we cannot refund items that have been used and/or opened. We thank you in advance for your cooperation and understanding.

U.S. Domestic Orders

At Twenties Beauty, all products in the "CLEARANCE" & "Warehouse Sale" category are final sale and cannot be returned or exchanged for a refund. Please review your order carefully before purchasing.
Returns of non-sale items must be made within 14 calendar days of your order date.
Products must be new, unopened, and in its original condition and packaging to be eligible for return.
Any open and used items (including lightly used) are not eligible for refund.
We do not offer exchanges at this time. You can simply return the item and place a new order.
If you find your package is lost or a product missing from your order upon receiving it, please contact us at support@20sbeauty.com immediately with your order number/invoice, and a picture of the products received.

You can start a return here.

If you are not completely satisfied with your purchase, you may return eligible items within 14 days of receiving your order.

Purchasers that opted in for checkout+ will have free returns. Purchaser that opted out are responsible for all return shipping fees for goods being returned or exchanged.

To qualify for a return, returned item must be in original packaging, unworn, unwashed, and unused with all original tags attached. Items showing sing of wear, washing, stains, or marks may not be eligible for a refund.

If a returned item is deemed unsuitable for a return, Twenties Beauty reserves the right to refuse the return.

Refunds

We will refund your order once we receive your package and inspect the returned products. If approved, we will notify you in a follow up email and automatically refund you on your original payment method. Please keep in mind that it can take some time for your bank or credit card company to process and post the refund.

Please also note that we do not refund shipping fees for returns and cancelled orders post-shipment.

Cancellations

We understand that sometimes you may need to cancel an order. We accept cancellation requests if the order has not yet been shipped out. We encourage you to reach out to us at support@20sbeauty.com as soon as possible so that we can process your request before the shipment. Our dedicated customer service team is always available to assist you with any queries or concerns you may have regarding your order.

Damaged Items

Please inspect your order upon receiving, and contact us immediately if you notice the item is defective, damaged, or if you received the wrong item. Damaged products are often due to rough handling in transit and shipping carriers can cover the losses with sufficient evidence.

If you wish to receive a refund for the damaged products, you can file a damaged package claim with the delivery service. If you wish to receive a replacement / your missing product, notify us at support@20sbeauty.com with your order number, a description of the damaged/missing products and a picture of the products whenever applicable.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items, gift cards, and opened/used items.

Disclaimer: Pricing and availability of products is subject to change without notice. Twenties Beauty reserves the right to deny or refuse sales, returns, or shipments to anyone for any reason.