Shipping

 

 

Local Pickup

Local pickup orders are processed within 2 hours of receipt on business days. Pickup orders are not processed or shipped from Friday, 4PM PST through Sunday, or holidays. Once our team packs your order, you will be notified that it is ready for pickup. Please note that pickup orders are held for up to 10 business days. If the order is not picked up within this timeframe, it will be canceled and refunded automatically.

 

Shipment Processing Time

All orders are processed within 1-2 business days of receipt. Orders are not processed or shipped from Friday, 12PM EST through Sunday, or holidays.

 

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

Continental US

Order Amount	Shipping Rates	Delivery Estimates
$0–$49.99	$8.99	Standard Shipping (5-8 Business Days)
$50.00+	Free	Standard Shipping (5-8 Business Days)
$0+	$17.99	Express Shipping (1-2 Business Days)

 

Hawaii, Alaska & Other US Territories*

*American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and U.S. Virgin Islands

Order Amount	Shipping Rates	Delivery Estimates
$0–$149.99	$12.99	Standard Shipping (5-10 Business Days)
$150.00+	Free	Standard Shipping (5-10 Business Days)

 

 

Shipment to P.O. Boxes or APO/FPO Addresses

We only ship to addresses within the US and US Territories.

 

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

 

Damages

We are so sorry that your item(s) arrived in less-than-perfect condition! We want you to have the best experience possible, so if your item arrives damaged or missing, please email customer service to return it or request a replacement.

Report the claim to us within 7 days of delivery. Please be sure to upload pictures showing the broken or defective piece(s). In the case of a missing piece(s), please reference the piece(s) missing in your message and include pictures showing the pieces you did receive. Each situation is reviewed and you will be contacted if any support is able to be offered.

You are welcome to contact our Customer Care Team at support@20sbeauty.com.

 

International Shipping Policy

We currently do not ship outside the continental US.

 

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by USPS/UPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Twenties Beauty is not responsible for orders shipped to an incorrect address provided at checkout if the package cannot be recovered. For orders delivered to the address entered on the order but later found to be incorrect, we are only able to offer a refund for the products, excluding the original shipping cost.

Please be sure to review and confirm your shipping information carefully before placing your order.

 

Failed or Unclaimed Deliveries

If your package cannot be delivered due to an incorrect or incomplete address, or if it is not claimed, it will be returned to Twenties Beauty.

Once we receive the returned package, you can choose one of the following:

• Refund: We can issue a refund for the items only. Please note that any shipping fees paid are non-refundable.
• Reship: We can resend your order with an additional shipping fee of $8.99

If you decide to cancel your order after it has been returned, the original shipping cost will still be deducted. In some cases, a handling fee of up to 15% of the order total may also apply.

If the delivery issue was caused by the our shipping carrier, we will resend your order at no additional cost.

 

Missing or Stolen Shipments

Sorry about that! Please reach out to our Customer Care Team at support@20sbeauty.com with your order number and any relevant details.