FAQ

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Need Help?

If you have an issue or question that requires immediate assistance, please contact our Customer Care Team at support@20sbeauty.com.

We'll get back to you within 1-2 business days.

Order & Return

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To find out more, click here.

We submit refunds to your bank immediately, but it may take some time before it's properly reflected on your account since the processing time can vary among banks. We kindly ask our customers to wait at least 5-10 business days for the refund to show on their accounts.

If you need any further assistance, feel free to reach out to our Customer Care Team at support@20sbeauty.com.

We are so sorry that your item(s) arrived in less-than-perfect condition! We want you to have the best experience possible, so if your item arrives damaged or missing please email customer service to return or request a replacement.

Report the Claim to us within 7 days of delivery. Please be sure to upload pictures showing the broken or defective piece(s). In the case of a missing piece(s), please reference the piece(s) missing in your message and include pictures showing the pieces you did receive. Each situation is reviewed and you will be contacted if any support is able to be offered.

You are welcome to contact our Customer Care Team at support@20sbeauty.com.

Sorry about that! Please reach out to our Customer Care Team at support@20sbeauty.com with any relevant order information for further assistance.

We accept all major credit cards as well as ShopPay, Google Pay, and Apple Pay.

Sorry about that! Please reach out to our Customer Care Team at support@20sbeauty.com with your order number and any relevant details. We’ll take care of it from there!

We're very sorry about that! Please reach out to our Customer Care Team at support@20sbeauty.com with your order number along with a photo of your order contents. We’ll take care of it from there!

To avoid delays in shipping your order, we process orders as quickly as possible. Therefore, we can only guarantee cancellations 1 hour from when the order was placed. To request a cancellation, please email us at support@20sbeauty.com as soon as possible and include the following:

In the subject line, put "Cancellation" and include your order number in the email which begins with order number.

Unfortunately, if your cancellation request is submitted past 10 AM PST, we cannot guarantee a cancellation.

You can change your shipping address as long as we haven’t started the shipping process. This is usually within 1 hour of placing your order. To request a shipping address change, please email us at support@20sbeauty.com as soon as possible.

Shipping

Shipping Cost & Delivery Times

Below are the shipping-method options and costs. Please refer to your order and post-purchase notifications (email or mobile messages) for the most up-to-date information.

Order Amount Shipping Rates Delivery Estimates
$0‚Äď$49.99 $8.99 Standard Shipping (5-8 Business Days)
$50.00+ Free Standard Shipping (5-8 Business Days)

20sBeauty.com offers 5-8 business days shipping as our standard shipping option on all merchandise orders. However, due to delays related to demand and COVID-19, 20sBeauty.com orders may experience delays. For guest orders $50 and over (excluding taxes), standard shipping is also FREE. For merchandise orders totaling less than $50, there is a shipping cost of $8.99 for standard shipping. Depending on the carrier, your order may arrive on a weekend. See below for more details and specific shipping situations.

Hawaii, Alaska & Other US Territories*
*American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and U.S. Virgin Islands

Order Amount Shipping Rates Delivery Estimates
$0‚Äď$149.99 $17.99 Standard Shipping (5-8 Business Days)
$150.00+ Free Standard Shipping (5-8 Business Days)

Currently, we only ship to the United States.

We offer free shipping for orders of $50 USD or more for our customers! Do note, taxes are not covered and will be paid upfront at checkout.

All orders require 1-2 business days for fulfillment before shipping out regardless of shipping method. Please note business days do not include weekends or holidays.

We do! However, we can only ship to PO Boxes and APO/FPO addresses with Standard Shipping since UPS (our expedited and next day shipping carrier) does not deliver to those address types.

You order, we process, and then we ship! Please allow 5‚Äď8 business days for processing your order. Once it ships, a confirmation email containing your tracking number will be sent to the email address.

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